Data Controller
The data controller of your personal data is MLA 2.3 sàrl, which operates the store and the online shop Merci les Abeilles, Rue des Forges 3, 1348 Le Brassus, Switzerland. I am Aline Pauchard, manager.
For any questions about your data, you can write to me at hello@mercilesabeilles.com or call me at +41 78 265 46 32.
This policy explains what data I collect when you visit www.mercilesabeilles.com, place an order, or contact me, why I use it, and what your rights are. It is based on the Swiss Federal Data Protection Act (LPD).
Collected data
Depending on how you use the site, I process the following categories of data:
- Identité et coordonnées : nom, prénom, adresse postale, adresse e-mail, numéro de téléphone.
- Commande, livraison et paiement : articles commandés, adresses de facturation et de livraison, mode de paiement choisi, historique des commandes. Les données de carte bancaire sont traitées par les prestataires de paiement et ne sont pas conservées par moi.
- Compte client : identifiant et mot de passe, si vous créez un compte.
- Communications : messages envoyés par le formulaire de contact, par e-mail, par WhatsApp ou sur les réseaux sociaux.
- Données techniques : adresse IP, type d'appareil et de navigateur, pages consultées, date et durée des visites, ainsi que les informations enregistrées par les cookies décrits au point 7.
Purposes and bases
I only use your data for the following purposes:
- process, invoice and deliver your orders, and manage your customer account (contract execution);
- respond to your questions and requests (contract execution or legitimate interest);
- keep my accounting and comply with my legal obligations (legal obligation);
- send you my newsletter, if you have subscribed (consent, which you can withdraw at any time);
- measure the site's audience and improve its content, using statistical cookies (consent);
- secure the site and protect it against spam and abuse (legitimate interest).
I do not sell your personal data. No automated individual decision is made based on them.
Recipients
To operate the store, I rely on service providers who process data on my behalf or who receive it as part of their service:
- Odoo : hébergement du site, gestion des commandes, de la facturation et de l'envoi des e-mails.
- Prestataires de paiement (Stripe, PayPal, Wallee) : traitement des paiements par carte, TWINT, PostFinance ou PayPal, selon les moyens proposés à la commande.
- La Poste Suisse : livraison des colis.
- Google : messagerie professionnelle (Gmail), statistiques d'audience (Google Analytics), cartes (Google Maps) et vidéos (YouTube) intégrées au site.
- Un service de protection contre les robots et le spam, sur les formulaires du site.
- Ma fiduciaire, pour la comptabilité.
These providers are required to protect your data and only use it to provide their service. I do not share your data with any other person unless the law requires me to.
Transfers abroad
Some providers, particularly Google, Stripe, PayPal, and Odoo, may process data outside of Switzerland, including in the European Union and the United States. When this is the case, these transfers rely on appropriate safeguards provided by law, such as an adequacy decision or standard contractual clauses.
Retention periods
I keep your data as long as necessary for its purpose, then I delete or anonymize it.
Data | Retention period |
|---|---|
Orders and invoices | 10 years (accounting obligation) |
Emails and messages | Up to 2 years maximum |
Customer account | Until its deletion, at your request |
Newsletter | Until you unsubscribe |
Cookies | See the table in point 7 |
Cookies and consent
Cookies are small files stored in your browser. Essential cookies are necessary for the operation of the site and do not require your consent. Others are only placed after your consent.
On your first visit, a banner offers you to allow all cookies or only essential cookies. Without your consent, Google Analytics statistics and embedded third-party content (Google Maps, YouTube) remain blocked. I do not use cookies for advertising purposes.
Cookie | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
session_id | Odoo | Maintain the session and cart content | Essential | Up to 1 year |
frontend_lang | Odoo | Remember the chosen language | Essential | Up to 1 year |
tz | Odoo | Remember the time zone | Essential | Session duration |
website_cookies_bar | Odoo | Remember your choice on cookies | Essential | Up to 1 year |
_ga, _ga_* | Google Analytics | Measure the site's audience | Statistics, with your consent | 2 years |
Google Maps and YouTube cookies | Display embedded maps and videos | Third-party content, with your consent | Set by Google |
To modify or withdraw your choice, delete the site's cookies in your browser settings: the banner will appear again during your next visit. You can also configure your browser to refuse cookies.
Your rights
You can at any time:
- request access to your personal data;
- have them corrected or deleted;
- request the limitation of their processing or object to it;
- receive your data in a common format (portability);
- withdraw your consent, for example by unsubscribing from the newsletter.
To exercise these rights, write to me at hello@mercilesabeilles.com. I will respond within 30 days and may ask you for proof of identity.
You can also file a complaint with the Federal Data Protection and Transparency Officer (PFPDT). If you reside in the European Union, you can contact the data protection authority in your country.
Modifications
I can modify this policy, for example if my practices or the law change. The current version is the one published on this page, with its update date indicated at the top.